This privacy notice describes how Resilience First protects and makes use of the personal information you give to us when you use this website and Resilience First's portals (www.resiliencefirst.co.uk/www.resiliencefirst.org).
Personal information includes a name, email address, telephone number and other information about you.
If you are asked to provide personal information when using this website, it will only be used by us in the ways described in this privacy notice.
This notice is updated from time to time and we will inform you of any significant changes where we have your contact details. The latest version is published on this page.
This website privacy notice was updated on 23 June 2022.
If you have any questions about this notice, please email firstname.lastname@example.org or write to the Marketing Manager at Resilience First, c/o Blick Rothenberg, 16 Great Queen Street, Covent Garden, London WC2B 5AH.
- What personal information we collect
- The purposes for which we use your personal information
- The legal basis we rely on
- Disclosures of your personal information
- International transfers of your personal information
- Retaining your personal information
- Your rights to your personal information
- Your right to complain
- How we keep your personal information secure
- Links to other websites
We collect and use personal information about individuals when they provide their personal information to us through this website or online portal or event registration process, in order to provide information about the company, its products and services.
We also collect personal information about the way our website is used and navigated in order to better understand how visitors use this website and to present timely, relevant information to them.
2. What personal information we collect
We may collect the following personal information from or about you including from a contact at your organisation:
- Name and job title
- Contact information including email address and phone numbers
- Demographic information, such as postcode, event preferences and interests
- Video camera footage and photos if you attend one of our seminars being recorded
- The information you give us when you register for an online meeting or webinar and during the webinar. This could include recorded video, audio and chat data
Website usage data
- Other information relevant to your enquires
- Other information pertaining to special offers and surveys that we run on our website
- Information about a disability if you are attending one of our events and need special assistance
3. The purposes for which we use your personal information
We use your personal information for the following purposes:
• To improve our understanding of what our visitors are looking for in order to enable us to deliver improved products and services.
• To contact you in response to a specific enquiry you make to us;
• To customise the website for you;
• To send you promotional emails about products, services, offers and other things we think might be relevant to you;
• To send you promotional mailings or to call you about products, services, offers, and other things we think might be relevant to you; and
• To contact you via email, telephone or mail for market research reasons.
4. The legal basis we rely on
Applicable law allows personal information to be collected and used if it is reasonably necessary for our legitimate interests or a third party’s legitimate interests (as long as the processing is fair, balanced and does not unduly impact individuals’ rights). We will rely on this ground to use your personal information when it is not practical or appropriate to ask for your consent, and where we are confident that this will not impact your rights.
Our legitimate interests are achieving our purpose of being a resource to help businesses in London and facilitating access to information and events for our membership.
We will also rely on our legitimate interests for our internal record administration, and to manage our operations.
When we use your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
In the event that we collect information about a disability, we will seek your explicit consent. You have the right to withdraw your consent at any time although if you do so we may not be able to provide special assistance for you at one of our events.
5. Disclosures of your personal information
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. We may use third party service providers to store and manage our member lists or contact lists. We may need to disclose your personal information upon request to regulatory and government bodies as well as law enforcement agencies.
6. International transfers of your personal information
The personal information we collect from you may be transferred to, shared and/or otherwise used by organisations or companies outside the European Economic Area (“EEA”). Where your personal information is transferred outside the EEA, we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your personal information (for example, by entering into EU Commission approved standard contractual clauses). Unfortunately, the transmission of personal information via the internet is not completely secure.
Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website; any transmission is at your own risk. If you have any questions about the international transfer of your personal information, please contact us using the details set out above.
7. Retaining your personal information
We keep personal information for as long as there is a need to keep it in connection with the purposes for which it was collected. Some data will be held permanently if required to comply with legislation and some data will be held for six years in line with the Limitation Act. In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name, to help us ensure that you are not contacted again.
8. Your rights to your personal information
You have the right to request access to your personal information, the right to rectification or erasure, or restriction, data portability or to object to our use of your personal information.
Where we use your personal information for direct marketing, you always have the right to opt-out of receiving future marketing communications from us.
Where we rely on consent to use your personal information, you always have the right to withdraw your consent.
9. Your right to complain
If you have a concern about the way we have used your personal information, please contact us using the details set out above. If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner’s Office (www.ico.org.uk).
10. How we keep your personal information secure
We will always take steps to hold your personal information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
11. Links to other websites
Our website may contain links to other websites. Please note that we have no control over websites outside the company domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies in full.
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
- Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions;
- Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site;
- Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content;
- Store information about your preferences. The website can then present you with information you will find relevant and interesting; and
- To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies set for all visitors
On this site, the following cookies are set for all visitors:
This is a Google Analytics cookie. It helps us monitor the use and performance of our website.
This is a Google Analytics cookie. It is used to throttle request rates.
This is a Google Analytics cookie. It helps us monitor the use and performance of our website.
|SESS*||This is set by the website if you log in, and keeps you 'logged in' across each page (the actual name of this cookie will vary and will be a unique code)||20 days|
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
To learn more about cookies and how they are used, visit the following website: http://www.allaboutcookies.org/
Controlling information about you
For B2B contacts, we do not require opt-in consent to send marketing information. For non-B2B contacts, when you fill in a contact form on our website, you will see one or more tick boxes allowing you to consent to receive marketing communications from us by email, telephone, text message or post. If you do not see these tick boxes on a form on this site, we will not use your data for anything other than providing you with the information or service you have requested in your request.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily. You should either email email@example.com or write to our Marketing Manager at Resilience First, c/o Blick Rothenberg, 16 Great Queen Street, Covent Garden, London WC2B 5AH.